Returns Policy

Return & Refund Policy

Thanks for shopping at Purify Air. If you are not entirely satisfied with your purchase, we're here to help.

1. Acceptance and cancellation of orders by us

We may reject all or part of an order at our sole discretion for any reason including (but not limited to) due to unavailability of products, errors in the description or price of products, errors in your order or where we suspect your transaction is fraudulent or unauthorised.

If we reject all or part of an order for any reason, we will refund any money paid for that order or part of the order.

If, after receiving your order, we are unable to fulfil that order, we will contact you in relation to the order.

We will email you to confirm when your order has been accepted and dispatched (shipment confirmation).

If we reject all or part of an order for any reason, we will refund any money paid for that order or part of the order.

We will email you to confirm when your order has been accepted and dispatched (shipment confirmation).

2. Title to Products

Title to the products passes from Purify Air to you when we have received payment in full for the products. All risk in the products passes to you upon delivery.

3. Product Warranties, Returns & Refunds, & Liability

Warranties

In addition to any conditions, guarantees or warranties expressly set out in our Terms and Conditions or the online store, our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products are not of acceptable quality and the failure does not amount to a major failure.

All other warranties and representations in relation to our products are excluded, except those which are non-excludable in law (such as the Australian Consumer Law).

Returns and Refunds

If you believe a product you have ordered is defective or damaged, please contact info@purifyair.com.au. Please do not dispose of the product, as we may request that you return it to us.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We may provide instructions for the return of the product. Once we have received and validated your returned product, we will send you an email to confirm the validation. Your return will then be processed by us and confirmed to you by email. We will notify you whether the product will be replaced or refunded. Any refund will be processed within 14 business days.

You do not have the right to cancel any order, or return products due to change of mind.

Liability, Exclusions and Limitations

If Purify Air breaches any term or condition and our liability cannot be lawfully excluded but can be lawfully limited, then to the extent permitted by law and without excluding, restricting, modifying or limiting your rights and remedies under the Australian Consumer Law, our liability for such breach is limited at our election to either: (a) resupplying the products (or equivalent goods) you have purchased in respect of which the claim arises; or (b) paying the amount you paid us for those products.

To the fullest extent permitted by law and except to the extent (if any) provided in these Terms of Sale or if we are liable to you for loss under applicable provisions for the Australian Consumer Law, we have no liability to you or any other person for any loss of or anticipated profit, loss of data, loss of use, damage to goodwill or loss due to delay, or other direct or indirect loss or damage however caused which may be suffered or incurred or which may arise from or in connection with your use of this Website, the online store or your use of or reliance upon any of the information, services and/or materials contained in it or provided by it to you or our negligence or our breach of our obligations under these Terms of Sale.

Contact Us

If you have any questions on how to return your item to us, contact us using the information below.

Tel: 1300 844 404
https://purifyairconcleaning.com.au
info@purifyair.com.au